hy bet Privacy Policy

1. Information We Collect

hy bet collects personal data from players in Bangladesh through several means: directly from you when you register an account or use the platform, automatically through your use of the platform, and from third-party identity verification and payment service providers where applicable. The categories of personal data we collect are described below.

1.1 Account Registration Data

When you create a hy bet account, we collect the following information that you provide directly:

• Your full legal name as it appears on your government-issued identification document.
• Your date of birth, which is used to verify that you are 18 years of age or older.
• Your registered Bangladeshi mobile number, which serves as your primary account identifier and is used for login authentication and security communications.
• A password of your choosing, which is stored in encrypted form and is never visible to hy bet staff.
• Your residential address in Bangladesh, which may be requested as part of the KYC process.

1.2 Identity Verification (KYC) Data

To comply with applicable identity verification requirements and to confirm that players are aged 18 or above, hy bet may collect documentary evidence including a copy of your National Identity Card (NID), passport, or other government-issued photo identification. We may also collect proof of address documentation. This data is used solely for the purpose of identity and age verification and is handled with the highest level of confidentiality.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, hy bet collects transactional data necessary to process the payment. This includes the mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account details associated with the transaction, transaction reference numbers, and transaction amounts in ৳ BDT. hy bet does not store complete payment credentials such as full bank account numbers or mobile banking PINs. Payment processing is handled via secure third-party payment gateways.

1.4 Platform Usage Data

hy bet automatically collects technical and behavioural data about how you use the platform. This includes:

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, browser type and version.
• Pages visited, time spent on each page, and navigation path through the platform.
• Betting and gaming activity including bet amounts, game types played, and session duration.
• Login timestamps and session activity logs.

This data is used for platform security monitoring, fraud detection, responsible gaming oversight, and platform improvement purposes.

1.5 Communications Data

If you contact hy bet customer support via live chat, email, or any other channel, we retain a record of that communication including the content of your messages and any attachments provided. This data is used to resolve your query and to maintain a history of account-related communications for quality assurance and dispute resolution purposes.

2. How We Use Your Data

hy bet processes personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which we use the personal data we collect, together with the legal basis for each processing activity.

2.1 Responsible Gaming Use of Data

hy bet uses betting activity data, session duration information, and account history to monitor for indicators of problem gambling. Where our systems or support team identify patterns consistent with harmful gambling behaviour, hy bet may reach out to the player proactively, apply account-level restrictions, or flag the account for a responsible gaming review. This processing is carried out in the interest of player welfare and is a core component of our commitment to safe gaming in Bangladesh.

2.2 Marketing Communications

hy bet may send you promotional offers, bonus notifications, and platform updates via SMS to your registered mobile number or via in-platform notifications — but only where you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting the hy bet support team via live chat. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the consent was withdrawn.

3. Data Sharing & Third Parties

hy bet does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, hy bet shares the minimum necessary transactional data with the relevant payment service provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers operate their own privacy policies and are responsible for the security of data within their own systems. hy bet shares only the data required to initiate, confirm, or reverse a transaction.

3.2 Identity Verification Providers

Where hy bet uses a third-party KYC verification service to authenticate player identity documents, the relevant personal data (such as a copy of your National Identity Card) is shared with that provider solely for the purpose of completing the verification. Such providers are contractually obligated to handle your data in accordance with applicable data protection standards and to use it for no other purpose.

3.3 Game Content Providers

hy bet's platform integrates games and betting content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data necessary to operate their games within the hy bet platform. They do not receive your name, mobile number, payment details, or other directly identifying information unless specifically required for game account linking, in which case you will be informed separately.

3.4 Legal and Regulatory Disclosure

hy bet may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or lawful regulatory request. In such circumstances, hy bet will disclose only the minimum data required and will, where legally permitted to do so, notify the affected player of the disclosure.

3.5 Business Transfers

In the event that hy bet undergoes a merger, acquisition, or sale of all or a substantial part of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, hy bet will take reasonable steps to ensure that the acquiring entity is bound by privacy commitments no less protective than those set out in this Privacy Policy, and will notify affected players via their registered mobile number where possible.

4. Cookies & Tracking

hy bet uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to measure performance, and to deliver a personalised experience to players in Bangladesh. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the hy bet platform to operate. They enable core functions such as maintaining your logged-in session, remembering your account preferences, and ensuring that security tokens remain valid throughout your session. The platform cannot function properly without these cookies, and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the hy bet platform — including which pages are visited most frequently, how long sessions last, and which features are most used. This data helps hy bet understand user behaviour and make improvements to the platform experience.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display settings — so that you do not need to re-enter them each time you use the platform.
• Marketing and Targeting Cookies: These cookies are used only where you have consented to receive personalised promotions. They track your activity on the platform to enable hy bet to deliver offers that are relevant to your betting preferences and gaming history.

4.2 Managing Your Cookie Preferences

You may manage your cookie preferences at any time via your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or settings menu. Please note that disabling strictly necessary cookies may prevent the hy bet platform from functioning correctly and may affect your ability to log in and access your account.

4.3 Third-Party Tracking

hy bet's platform may incorporate analytics tools from reputable third-party providers. These tools may place their own cookies on your device to collect anonymised usage data. hy bet does not permit third-party advertising networks to place tracking cookies on the hy bet platform for the purpose of serving targeted advertisements from other brands.

5. Data Security

hy bet implements a range of technical and organisational measures to protect the personal data of Bangladesh players against unauthorised access, accidental loss, alteration, disclosure, and destruction. Our security practices include the following:

• SSL/TLS Encryption: All data transmitted between your device and the hy bet platform is encrypted using SSL/TLS protocols, protecting your personal data and payment information from interception during transmission.
• Encrypted Storage: Sensitive data stored on hy bet servers — including passwords and payment-related information — is stored in encrypted form. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Access Controls: Access to player personal data within hy bet's internal systems is restricted to authorised personnel who require that access to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Security Monitoring: hy bet employs continuous monitoring of its platform infrastructure to detect suspicious activity, intrusion attempts, and anomalous access patterns. Security incidents are escalated and responded to promptly in accordance with hy bet's internal incident response procedures.
• Two-Factor Authentication: hy bet encourages all players to enable two-factor authentication (2FA) on their accounts where available, using their registered Bangladeshi mobile number to receive OTP codes for login and withdrawal confirmation.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to the rights and interests of affected players, hy bet will take prompt remedial action and will notify affected players via their registered mobile number as soon as reasonably practicable.

6. Your Privacy Rights

hy bet respects the privacy rights of all players in Bangladesh. The following rights are available to you in relation to the personal data that hy bet holds about you. To exercise any of these rights, please contact the hy bet customer support team via 24/7 live chat or by email at [email protected].

6.1 Right of Access

You have the right to request a copy of the personal data that hy bet holds about you. hy bet will respond to a verified access request within a reasonable timeframe and will provide the data in a clear, structured format. We may ask you to verify your identity before releasing any data in response to an access request.

6.2 Right to Rectification

If the personal data that hy bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some account information directly through your account settings. For changes to core identity data such as your registered name or date of birth, please contact our support team and provide appropriate documentation to support the correction.

6.3 Right to Erasure

In certain circumstances, you have the right to request that hy bet delete the personal data it holds about you. This right applies where the data is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and there is no other lawful basis for processing, or where the data has been processed unlawfully. Please note that hy bet may be required to retain certain personal data for a minimum period to comply with legal and regulatory obligations — in such cases, erasure requests may be deferred until those retention obligations are satisfied.

6.4 Right to Restrict Processing

You may request that hy bet restrict its processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered. Where processing is restricted, hy bet will continue to store the relevant data but will not actively process it except to the extent necessary to maintain the restriction or to comply with a legal obligation.

6.5 Right to Withdraw Consent

Where hy bet processes your personal data on the basis of your consent — for example, for sending marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can manage your marketing preferences in your account settings or by contacting our support team.

6.6 How to Submit a Privacy Request

To submit a request to exercise any of the above rights, please contact the hy bet support team via 24/7 live chat on the platform. You will be asked to verify your identity before your request is processed. hy bet aims to respond to all verified privacy requests within 30 days of receipt.

7. Data Retention

hy bet retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain your account, and to comply with applicable legal and regulatory obligations. The general retention principles applied by hy bet are described below.

7.1 Active Account Data

Personal data associated with an active hy bet account is retained for the full duration of the account relationship and for a period of at least five years following the closure or permanent suspension of the account. This retention period reflects hy bet's obligations in relation to transaction records, dispute resolution, and anti-money laundering compliance.

7.2 KYC and Identity Documents

Copies of identity documents submitted during the KYC process are retained for a minimum of five years following the end of the account relationship, in accordance with applicable anti-money laundering and identity verification requirements. After the applicable retention period expires, identity documents are securely deleted from hy bet's systems.

7.3 Communications Records

Records of customer support communications — including live chat transcripts and email correspondence — are retained for a period of three years from the date of the communication, after which they are deleted unless they are required in connection with an ongoing dispute or legal proceeding.

7.4 Marketing Data

Where you have consented to receive marketing communications, your marketing preferences data is retained until you withdraw your consent. Following withdrawal of marketing consent, your preference data is updated to reflect the opt-out and the historical opt-out record is retained for a reasonable period for compliance purposes.

7.5 Anonymised Analytics Data

Anonymised and aggregated platform analytics data — from which individual players cannot be identified — may be retained indefinitely for the purpose of platform analysis and improvement. This data does not constitute personal data and is not subject to the same retention limits as the categories described above.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

hy bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, the "Last Updated" date at the top of this page will be revised. We encourage you to review this Privacy Policy periodically. Your continued use of the hy bet platform following the effective date of any update constitutes your acknowledgement of the revised policy.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hy bet handles your personal data, please contact us via:

• 24/7 Live Chat: Available directly on the hy bet platform — the fastest way to reach our support team for urgent privacy matters.
• Email: [email protected] — please note that email addresses on this site are displayed as plain text and are not clickable links.
• Support Hours: Live chat is available 24/7. BST-hours agents are available from 8:00 AM to 12:00 AM (Bangladesh Standard Time, UTC+6).

hy bet is committed to responding to all privacy-related enquiries within a reasonable timeframe and to working with you constructively to resolve any concerns about how your personal data is being handled.