Responsible Gaming at hy bet
Gambling is entertainment — and hy bet is committed to keeping it that way for every player in Bangladesh. This page covers the tools, policies, and support resources available to help you stay in control of your betting activity.
Our Commitment to Safe Play
hy bet believes that responsible gambling is not a policy checkbox — it is a fundamental obligation to every player in Bangladesh who uses our platform. We actively invest in tools, education, and human support to ensure that gambling remains a safe and enjoyable activity.
Player Protection First
Every hy bet account comes with built-in responsible gaming features active from day one. You do not need to request protection tools — they are part of the standard account experience for all Bangladesh players.
Proactive Monitoring
hy bet uses automated monitoring systems to flag unusual betting patterns, rapid session escalation, and other indicators of potential problem gambling. Where these patterns are identified, our support team may reach out proactively.
Non-Judgmental Support
Our 24/7 customer support team is trained to assist players who have concerns about their gambling habits. Whether you want to set a limit, take a break, or self-exclude, our team will help you without judgment.
No Predatory Practices
hy bet does not send targeted bonus offers to players who have set deposit limits or activated cooling-off periods. We will never use promotional communications to encourage a player who has indicated they want to reduce their gambling activity.
Strict Age Verification
All hy bet accounts are subject to age verification as part of the KYC process. Players who cannot confirm they are 18 years of age or older will not be permitted to deposit funds, place bets, or access real-money games on the platform.
Clear Information Access
hy bet makes responsible gaming information easy to find. This page, along with links to our support team and self-management tools, is accessible from the footer of every page on the hy bet platform at all times.
18+ Age Restriction Policy
hy bet operates a strict 18+ age policy across all products and services available on the platform. This means that no person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on hy bet — including cricket betting, casino games, slots, crash games, and live dealer tables.
How We Enforce the Age Restriction
hy bet enforces its 18+ policy through the following mechanisms:
- Every new account registration requires a valid date of birth. Accounts where the declared date of birth indicates the player is under 18 are immediately blocked.
- During the KYC identity verification process, players must submit a government-issued photo ID — such as a National Identity Card (NID) — that confirms their age. Players who cannot provide this documentation will not have their account fully verified.
- Where hy bet has reasonable grounds to suspect that an account is being operated by a minor, the account will be suspended pending a full identity review. Any funds deposited during such a period will be returned but winnings generated will be void.
- hy bet does not knowingly accept deposits from or pay winnings to any person under the age of 18.
Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. hy bet encourages all Bangladesh players to review the following warning signs honestly and regularly. If several of the following statements feel familiar, it may be time to use one of the player protection tools available on your account, or to reach out to our support team.
If three or more of the above statements apply to you, we strongly encourage you to make use of the deposit limits, time-out, or self-exclusion tools described in the section below, and to speak with our support team.
Player Protection Tools
hy bet provides a range of practical tools that allow you to manage your gambling activity directly from your account. These tools are designed to help you stay in control — and all of them can be activated immediately via your account settings or by contacting our 24/7 live chat support team.
Deposit Limits
Set a maximum amount you are permitted to deposit within a given time period — daily, weekly, or monthly. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. Reducing a limit takes effect right away.
Bet & Loss Limits
Define a cap on the total amount you may wager or lose within a set period. This tool is particularly useful for players who want to enjoy cricket betting or slots without risking more than a comfortable amount in ৳ BDT per session, day, or week.
Session Time Limits
Set a maximum duration for each gambling session. When the time limit is reached, hy bet will alert you and — if you choose — log you out of your account automatically. This tool is effective for players who lose track of time while playing live casino or crash games.
Reality Check Reminders
Enable periodic on-screen reminders that display how long you have been playing and your net profit or loss for the current session. These prompts are designed to help you make an informed, conscious decision about whether to continue or stop playing.
Self-Exclusion
Self-exclusion is the strongest player protection tool available on hy bet. When you self-exclude, your account is suspended for a period of your choosing, during which you will not be able to log in, place bets, make deposits, or access any real-money games on the platform. Self-exclusion is the right choice if you feel that your gambling has stopped being enjoyable, is causing financial or personal harm, or is becoming difficult to control.
Self-Exclusion Periods
hy bet offers the following self-exclusion durations:
1 Month
Short-term break to reset perspective and spending habits.
3 Months
A medium-term pause recommended for players experiencing persistent losses.
6 Months
Extended exclusion suitable for players who need significant time away from betting.
Permanent
Permanent closure of the account. Cannot be reversed — suitable for serious cases.
What Happens During Self-Exclusion
- Your hy bet account is locked immediately upon confirmation of the self-exclusion request.
- You will not receive any promotional communications, bonus offers, or marketing messages from hy bet for the duration of the exclusion period.
- Any available balance in your account at the time of exclusion will remain held safely and will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) upon request.
- Winnings generated before the exclusion was applied and not yet withdrawn will be processed normally.
- You will not be able to create a new hy bet account using a different mobile number or email address during an active self-exclusion period. Any such account will be closed if identified.
How to Request Self-Exclusion
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1
Log in to Your hy bet Account
Access your account from the hy bet Login page and navigate to the Responsible Gaming section within your account settings.
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2
Select Self-Exclusion
Choose the Self-Exclusion option and select your preferred exclusion duration — 1 month, 3 months, 6 months, or permanent.
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3
Confirm Your Request
Confirm your request by verifying your identity via OTP sent to your registered Bangladeshi mobile number. Your exclusion takes effect immediately upon confirmation.
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4
Alternatively, Contact Live Chat
If you are unable to access your account settings, contact the hy bet 24/7 live chat support team directly. They will process your self-exclusion request on your behalf within minutes.
Getting Help & Support
If you feel that gambling has become a problem for you or someone you know in Bangladesh, you do not have to face it alone. hy bet's support team is available around the clock to listen, to provide information about our available tools, and to help you take the steps needed to regain control. There is no shame in asking for help — taking action early is always the right decision.
Contact hy bet Support
The fastest way to reach the hy bet responsible gaming team is via our 24/7 live chat, available directly on the platform. When you open a live chat session, please let the agent know that you would like to speak with someone about responsible gaming — your conversation will be treated with complete confidentiality. You can also email us at [email protected] (displayed as plain text — not a clickable link).
What Our Support Team Can Do For You
- Set or adjust deposit, loss, or session time limits on your account immediately.
- Activate a time-out or self-exclusion on your behalf if you are unable to do so through your account settings.
- Provide factual information about problem gambling and signpost you to appropriate external resources.
- Ensure that your account is suspended and that you stop receiving marketing communications right away.
- Arrange for the return of any available account balance to your registered payment method.
Talking to Someone Outside hy bet
hy bet encourages players who are experiencing serious difficulties with gambling to speak with a qualified counsellor or mental health professional in addition to using the tools available on our platform. Speaking with a trusted family member, friend, or community leader can also be an important first step. If you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city in Bangladesh and would like guidance on accessing mental health support services, we recommend reaching out to local healthcare providers or registered counselling services in your area.
Responsible Gaming FAQ
Below are answers to the questions our Bangladesh players ask most frequently about responsible gaming tools and policies at hy bet.
Can I set a deposit limit before I start playing?
Yes. Deposit limits can be set from the moment your account is created. We recommend setting a daily or monthly deposit limit as part of your initial account setup so that responsible spending boundaries are in place from your very first session on hy bet.
How quickly does a self-exclusion take effect?
Self-exclusion takes effect immediately upon confirmation of your request — whether submitted through your account settings or via the 24/7 live chat support team. Your account will be locked and you will be logged out within minutes of confirming the exclusion.
What happens to my balance if I self-exclude?
Any available balance in your account at the time of self-exclusion remains safe and will be returned to your registered bKash, Nagad, Rocket, or bank account upon your request. Contact our support team to initiate the balance return process.
Can I reverse or shorten a self-exclusion?
Self-exclusion periods cannot be shortened or reversed before their scheduled end date, except in the case of permanent exclusion which cannot be reversed at all. This is intentional — the cooling-off period is designed to give you the space you need away from gambling without the risk of impulsive reversal.
Will hy bet still send me bonus offers if I have a deposit limit set?
No. hy bet does not send targeted promotional offers or bonus communications to players who have active deposit limits, loss limits, time-outs, or self-exclusions in place. Players in these categories are automatically removed from our marketing distribution lists for the duration of the restriction.
Is gambling at hy bet suitable for everyone?
Gambling at hy bet is intended exclusively for adults aged 18 and above who choose to participate for entertainment purposes and who can afford to lose the amounts they wager. It is not suitable for people under 18, people experiencing financial hardship, or people who find it difficult to set and stick to spending limits.
Play Smart. Stay in Control with hy bet.
Responsible gaming starts with awareness. If you have questions about your account limits, need to take a break, or simply want to explore the platform, our team is here for you 24/7. You can also browse our FAQ or review the full Terms & Conditions at any time.